At TravMe Tours, we believe in creating memorable and enjoyable experiences for travelers around the world. We strive to offer the best possible service to our customers, and we ask that you carefully read and understand the following terms and conditions before booking a tour with us.
1. Booking and Payment
All bookings are subject to availability and confirmation. A deposit may be required to secure your booking, and this amount may vary depending on the tour package and payment policy. Deposits are non-refundable, and full payment must be made before the tour departure date. Customers may pay for their tours online, through banking transfer, or through other payment methods made available by TravMe Tours. We accept multiple currencies and payment methods to ensure convenience and accessibility for our customers.
2. Cancellation and Refund Policy
We understand that circumstances may arise that cause our customers to cancel their bookings. Should you need to cancel, please notify us via email or phone, and we will do our best to provide a refund. However, TravMe Tours reserves the right to charge cancellation fees, and the deposit paid is non-refundable. Refunds may be available based on the cancellation policy outlined in the tour package terms and conditions. We will inform you of any charges and fees related to the cancellation. Additionally, TravMe Tours reserves the right to cancel tours due to unforeseen circumstances, and we will provide a full refund in such cases.
3. Changes to Tour Itinerary
While we do our best to adhere to the tour itinerary provided to you, unforeseen circumstances may require changes to the itinerary. Should changes occur, we will communicate them to you in writing in a timely and transparent manner. It is important to note that TravMe Tours is not liable for any costs incurred due to changes in the itinerary outside of our control, such as weather conditions or unforeseen circumstances.
4. Travel Documents and Insurance
As part of our terms and conditions, travelers are responsible for obtaining the necessary travel documents, including passports, visas, and travel insurance. TravMe Tours is not responsible for any issues that may arise due to travelers not obtaining the necessary travel documents and insurance. We are happy to provide assistance and advice on any required travel documents and insurance requirements.
5. Traveler Responsibilities
TravMe Tours expects all travelers to take personal responsibility for their behavior during their trip. Travelers must respect local customs and traditions, abide by the laws of the country they are visiting, and comply with all instructions given by TravMe Tours staff. We provide all travelers with guidelines and directions to follow, and it is expected that these will be adhered to during the tour.
6. Liability
TravMe Tours takes all necessary precautions to ensure the safety of our travelers and minimize the risks associated with traveling. However, we are not liable for any loss, damages, or expenses incurred due to the actions of third-party vendors, natural disasters, or any other unforeseeable circumstances. TravMe Tours is not responsible for any loss, damages, or expenses incurred during activities outside of the tour itinerary. We expect travelers to take personal responsibility for their own safety and well-being during the tour.
7. Intellectual Property
At TravMe Tours, we take the protection of our intellectual property seriously. All content on our website, including images, text, and other materials, are protected under copyright law and are the property of TravMe Tours. Any unauthorized use, copying, or distribution of our content is strictly prohibited without prior written consent.
8. Governing Law
These terms and conditions are governed by the laws of the Arab Republic of Egypt. Any disputes arising from these terms and conditions will be subject to the jurisdiction of the courts of the Arab Republic of Egypt. TravMe Tours operates under the Consumer Protection Law, as adopted by the Arab Republic of Egypt.
In addition to the above terms and conditions, TravMe Tours would like to highlight some important information to ensure that our customers have a smooth and comfortable experience with us:
9. Health and Safety
We recommend that travelers consult with their healthcare professionals for any needed vaccinations or medication prior to embarking on their travels. Any medical conditions should be disclosed to TravMe Tours staff before the tour. Additionally, we advise travelers to bring adequate protection against the sun, such as sunscreen and hats, as well as comfortable walking shoes, especially for tours that involve a lot of walking.
10. Age Requirements
Children under the age of 2 may travel free of charge, but they must travel with an adult and without an additional bed. Child and youth rates may be applicable to children aged 2-12 years, while passengers aged 12 and above are considered adults.
11. Travelers with Disabilities
TravMe Tours welcomes travelers with disabilities, and we will make all possible efforts to ensure that our disabled guests have a comfortable and enjoyable experience. However, some tours may not be suitable for travelers with certain disabilities, and we urge that disability status be communicated to our staff when booking the tour to receive specific advice and tailored assistance.
12. Complaints and Feedback
At TravMe Tours, we welcome feedback from our customers, including complaints, compliments, and suggestions. Should you have any feedback on our service or your tour experience, we encourage you to contact us via email or phone at the earliest opportunity. We will do our best to address any concerns and improve our service in the future.
13. Travel Assistance
Our team is available to assist travelers with any issues that arise during the tour, including medical emergencies, lost luggage, and any other travel-related issues. The TravMe Tours customer service team is reachable 24/7 via phone, email, or through our website.
At TravMe Tours, we believe in providing exceptional customer service and world-class tours to our clients. We value transparency, reliability, and trust in every aspect of our business, and we hope these terms and conditions make your tour experience as pleasant and enjoyable as possible.
Also TravMe Tours, we are passionate about providing unforgettable travel experiences in Egypt and beyond. We believe that honesty, transparency, and excellent communication are essential elements of our service, and we encourage our customers to get in touch with us if they have any questions or concerns about these terms and conditions. Thank you for considering TravMe Tours for your travel needs, and we look forward to providing you with a truly memorable experience.